Meituan customer service stated that the refund not arriving may be due to delays from the bank or payment provider

智通財經
2025.08.24 07:36
“美團退款不到賬” 話題今日引發熱議，多位消費者表示在美團遭遇訂單退款難題。甚至有消費者稱，2018 年審核通過的退款，直至近日才真正退回自己的銀行賬户。還有消費者稱，在退款時遭遇了美團和商家的扯皮。對此，美團客服人員表示，退款具體時間取決於支付方式，一般 1～3 個工作日到賬。如果訂單退款了，但是一直沒有到賬，可能是銀行或者支付方處理延遲，可以聯繫幫忙核實退款進度。出現多年未退款的情況 “比較少見”。此外，另有多名消費者質疑，退款並未原路返回，而是進了美團錢包，此舉被質疑 “變相強迫消費者使用美團服務”。
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